Business Processes in Tourism and Hospitality

Profession

The demand for the process approach, the development of an integrated concept of business process management in tourism and hospitality, including the description of objectives, risks and performance indicators, the search for initiatives to improve activities, allows visualizing, quantifying and understanding how the whole range of processes in the tourism industry works.
С-level managers, who own the technology of the process approach in the management of companies in the tourism industry, are successfully engaged in the development of tourist complexes, the design of territorial recreational systems, their ecological balance, issues of clustering, cross-border cooperation, branding, business planning in the professional sphere, as well as strategic management of priority areas of tourism activity.

Educational Process

The Master's program “Tourism”, profile “Business processes in the tourism and hospitality industry” is aimed at those who want to learn the basics of design, organization and implementation of programs of different types of tourist and service products, methods and tools of economic analysis, methods of synthesis of scientific, technical and organizational-economic information of the activities of tourism and hospitality enterprises in the national and international business markets.
The advantages of training are classes in a dialog mode, interactive coaching form; the opportunity to master unique expert and analytical competencies in the field of international hotel industry; acquiring skills to manage digital promotion and digitalization of companies in the international hotel industry; practices and internships at leading Russian and foreign sites, General Manager trainings, master classes of expert practitioners; the opportunity to engage in scientific research, development of scientific projects; access to the best international practices; access to the best international practices; the opportunity to study and develop scientific projects.

Students study theoretical and applied professional disciplines:
- “Business planning in the professional sphere”;
- “Financial Management”;
- “Optimization of business processes of tourism and hospitality enterprises”;
- “Business engineering in the tourism industry”;
- “Cross-border development in tourism”;
- “Technologies of intercultural and business communications in the sphere of tourism and hospitality”;
- “Organization of project activities”;
- “Quality management of services and service”.

Practice

Upon completion of training graduates can carry out professional activity as middle and top managers in tourist companies, state administration bodies related to the organization of tourism, public and private companies engaged in tourism in the Russian and international arena.
Students are given a unique opportunity to undergo practical training in international travel agencies, travel agencies, travel companies, tourist holdings.
Partners of the Institute: Federal Agency for Tourism, Moscow Tourism Committee, tour operators “Coral Travel”, “Fun&Sun”, “Anex”, “Alean”, “Biblio-Globus”, “Multitour”, Concord Group of Companies, a network of travel agencies “1001 Tour”, event agency “Only People”, online booking service “Ostrovok”, JSC “Corporation Tourism.RF", Rossiya Airlines, Turkish host companies Odeon Turizm, Motus Turizm, Engy Turizm.

Career

Upon graduation, our students can carry out professional activities as middle and top managers in tourism companies, public administration bodies related to the organization of tourism, public and private companies engaged in tourism in the Russian and international arena.