Fast and convenient: the Multipurpose Center of RUDN University rendered more than 132,000 services in a year

A year ago, RUDN University transformed the space and optimized the processes so that students and staff did not waste time visiting the passport office, commercial management, student personnel accounting department, accounting department...

“The Multipurpose Center of RUDN University is a large-scale project that has reduced the time to 11 minutes to receive university services. Previously, for a number of services, it was necessary to visit various departments and order the production of documents only with a personal request.

Now a student can log into the RUDN University application and receive a certificate of training in electronic form in 5 minutes, without being distracted from classes without visiting the MPC of RUDN University. During the year of operation, we have accepted more than 132,000 students and do not stop there.

We plan to cover even more services and implement the possibility of remote provision of the necessary documents for both students and university staff,” Anastasia Rozhdestvenskaya, Head of the MPC of RUDN University.

Top 5 popular services in the MPC of RUDN University during the year:

• Certificate of training;
• Hostel rental agreement;
• Migration registration;
• Visa extension;
• Consulting on tuition fees.

Top 5 faculties the students of which often visit the MPC of RUDN University:

• Faculty of Philology;
• Institute of Foreign Languages;
• Law Institute;
• Faculty of Humanities and Social Sciences;
• Institute of Medicine.

Top 5 country-visitors of the MPC of RUDN University:

• Russia;
• Iran;
• Egypt;
• Uzbekistan;
• Afghanistan.

More than 65 services can be obtained at the MPC of RUDN University, which have been added over the year:

For students:

• pass activation;
• application for financial aid;
• application for the appointment of a social scholarship;
• filling out a workaround sheet;
• consulting on migration, registration and visa accounting;
• advising on the cancellation of disciplinary penalties;
• a copy of the payment order;
• obtaining a multiple-entry visa.

For employees:

• certificate of income and tax amounts of individuals;
• certificate from the place of work;
• pass activation.

The staff of the MPC of RUDN University explained how to find an approach to any visitor, how to overcome the language barrier, and how to combine work with study.

"Stress tolerance and knowledge of English are the two skills that help most in work. Clients are different and everyone has their own problem, which we must help solve. Every third visitor is English-speaking, but there are students who do not speak English and do not yet know Russian. It’s difficult, but we find ways to help them!

On calm days, about 400 people pass through the reception. If the influx of visitors is large, then there are 700-800 people. During the admission campaign, there were approximately there were 1000-1500 people per day. The more complex the problem is, the more time we communicate with customers. When you need to get up for primary registration, we immediately issue the necessary coupon — it takes a minute or two. If the issue is more serious, then we begin to explain and sort it out — it takes up to 5 minutes,’ - Ripsime Kardashian, specialist of the MPC RUDN University (reception).

“I have been working at the MPC for a year — since the opening, I like my work. Before that, he worked in the admissions committee, after that — in the commercial department, and now — here.

I graduated from the Bachelor’s degree in ‘Political Science’ at RUDN University, now I am studying for a master’s degree in ‘Journalism’. It was not easy to combine study with work in the bachelor’s degree, now it is easier — there are fewer lessons, I am preparing to defend my master’s thesis. Every day I have from 10 to 60 visitors, on average — 40. On the busiest day, it was 93. Most often I advise on payment issues,” Vladislav Bulatnyy, specialist at the MPC RUDN University.